Can I fix this myself?

Yes. This is a user-serviceable condition and the steps above are the ones the manufacturer publishes. If it returns straight after you complete them, stop and book service.

Where do these steps come from?

They are transcribed from GIGA 6 Instructions for Use, ch. 7 'Troubleshooting', p.48. We do not repair machines and we do not publish a fix we cannot cite to the manufacturer.

Will this code clear on its own?

Maintenance prompts clear when the cycle they are asking for is completed in full — stopping partway usually leaves the counter running. Fault codes clear when the underlying condition is corrected, not by power-cycling past them.

JURA Empty drip tray (always displayed): Drip tray message will not clear — Causes and Fixes

You can fix thisUpdated August 3, 2026

JURA · GIGA 6

Empty drip tray (always displayed) — Drip tray message will not clear

You can fix this

What the machine is reporting

The metal contacts of the drip tray are dirty or wet.

Likely causes, most likely first

The metal contacts of the drip tray are dirty or wet

What to do

1. Clean and dry the metal contacts on the back of the drip tray.

Source: GIGA 6 Instructions for Use, ch. 7 'Troubleshooting', p.48. Transcribed from JURA's own published documentation — we do not repair machines and do not publish fixes we cannot cite.

When to stop and call a technician

The machine trips a breaker, smells of burning, or shows scorched wiring.
Water is leaking from inside the chassis rather than from the tank, tray or portafilter.
The fault involves the boiler, a pressure valve, the heating element or the pump itself.
The code returns immediately after a correctly completed reset or maintenance cycle.
The machine is under warranty — opening it yourself usually ends that cover.

Never bypass, disable or remove a safety device — a thermal fuse, pressure relief valve or lid interlock is the part standing between a fault and a fire. Do not open a pressurised boiler or work on mains wiring.

Machines this applies to

Other JURA codes

Clean — Cleaning programme due
Descale — Descaling programme due
Change the filter — Water filter exhausted
Clean the milk system — Milk system cleaning due
Rinse the milk system — Milk system rinse requested
Fill water tank (displayed although the water tank is full) — False water-empty message

All JURA error codes →

Frequently asked

What does JURA Empty drip tray (always displayed) mean?: The metal contacts of the drip tray are dirty or wet.
Can I fix this myself?: Yes. This is a user-serviceable condition and the steps above are the ones the manufacturer publishes. If it returns straight after you complete them, stop and book service.
Where do these steps come from?: They are transcribed from GIGA 6 Instructions for Use, ch. 7 'Troubleshooting', p.48. We do not repair machines and we do not publish a fix we cannot cite to the manufacturer.
Will this code clear on its own?: Maintenance prompts clear when the cycle they are asking for is completed in full — stopping partway usually leaves the counter running. Fault codes clear when the underlying condition is corrected, not by power-cycling past them.