Can I fix this myself?

Yes. This is a user-serviceable condition and the steps above are the ones the manufacturer publishes. If it returns straight after you complete them, stop and book service.

Where do these steps come from?

They are transcribed from Gaggia North America, 'Anima Series Error Codes'. We do not repair machines and we do not publish a fix we cannot cite to the manufacturer.

Will this code clear on its own?

Maintenance prompts clear when the cycle they are asking for is completed in full — stopping partway usually leaves the counter running. Fault codes clear when the underlying condition is corrected, not by power-cycling past them.

Gaggia Drip tray / grounds drawer indicator: Drip tray, grounds drawer or service door — Causes and Fixes

You can fix thisUpdated August 3, 2026

Gaggia · Anima

Drip tray / grounds drawer indicator — Drip tray, grounds drawer or service door

You can fix this

What the machine is reporting

Put back the drip tray and coffee grounds drawer; close the service door.

Likely causes, most likely first

Drip tray or coffee grounds drawer removed or not seated
Service door open

What to do

1. Put back the drip tray and coffee grounds drawer.
2. Close the service door.

Source: Gaggia North America, 'Anima Series Error Codes'. Transcribed from Gaggia's own published documentation — we do not repair machines and do not publish fixes we cannot cite.

When to stop and call a technician

The machine trips a breaker, smells of burning, or shows scorched wiring.
Water is leaking from inside the chassis rather than from the tank, tray or portafilter.
The fault involves the boiler, a pressure valve, the heating element or the pump itself.
The code returns immediately after a correctly completed reset or maintenance cycle.
The machine is under warranty — opening it yourself usually ends that cover.

Never bypass, disable or remove a safety device — a thermal fuse, pressure relief valve or lid interlock is the part standing between a fault and a fire. Do not open a pressurised boiler or work on mains wiring.

Machines this applies to

Other Gaggia codes

03 — Brew group blocked in work position
04 — Brew group blocked in home position
The machine must be descaled — Descaling required
Replace the INTENZA+ water filter — Replace the INTENZA+ water filter
Milk carafe ducts should be cleaned — Milk carafe ducts need cleaning
02 — Grinder disconnected

All Gaggia error codes →

Frequently asked

What does Gaggia Drip tray / grounds drawer indicator mean?: Put back the drip tray and coffee grounds drawer; close the service door.
Can I fix this myself?: Yes. This is a user-serviceable condition and the steps above are the ones the manufacturer publishes. If it returns straight after you complete them, stop and book service.
Where do these steps come from?: They are transcribed from Gaggia North America, 'Anima Series Error Codes'. We do not repair machines and we do not publish a fix we cannot cite to the manufacturer.
Will this code clear on its own?: Maintenance prompts clear when the cycle they are asking for is completed in full — stopping partway usually leaves the counter running. Fault codes clear when the underlying condition is corrected, not by power-cycling past them.